Buyer’s Q&A
What concierge services are typically included?
Standard inclusions: arrival/departure coordination, local information, restaurant reservations, grocery pre-stocking on request. Optional paid extras: in-villa chef, additional staff, event coordination, specialised excursions.
The short answer: Standard concierge inclusions typically cover: pre-arrival coordination (cleaning, supplies, key access), basic local information (restaurants, services, emergency contacts), restaurant reservations on request, grocery pre-stocking on request, departure coordination. Optional extras commonly include: in-villa chef for specific evenings, additional housekeeping staff, in-villa massage / wellness, event coordination (birthdays, weddings), specialised excursions (private boat charter, ski-guide, wine-tour). At its best, it's a hotel-standard service at your own front door.
What's included as standard
| Service | Standard inclusion |
|---|---|
| Pre-arrival cleaning | Always included — funded by annual fee |
| Pre-arrival key access / smart-lock setup | Always included |
| Basic supplies replenished (toiletries, cleaning products) | Always included |
| Local information (restaurant recommendations, services, emergency contacts) | Standard on most homes |
| Restaurant reservation assistance | Standard on most homes |
| Grocery pre-stocking on request (basic items) | Standard on most homes |
| Mid-stay refresh on longer bookings | Common on many homes |
| Departure coordination | Always included |
What's typically optional / paid extra
| Service | Typical cost |
|---|---|
| In-villa chef for a specific evening | €200-€500+ per evening depending on menu |
| Additional housekeeping staff during stay | €150-€300+ per day |
| In-villa massage / wellness | €100-€300+ per treatment |
| Event coordination (birthday dinners, family events) | Variable; €500-€5,000+ depending on scope |
| Private boat charter | €500-€3,000+ per day in coastal destinations |
| Ski guide / instructor | €300-€600+ per day in ski destinations |
| Wine-tasting / vineyard tours | Variable; €100-€500 per person |
| Childcare / babysitting | €20-€40+ per hour |
The local team has an established network of trusted providers and arranges these on request.
Choosing the level of service you want
Concierge styles range from hotel-standard — proactive recommendations, multilingual service, a deep local network — to lighter logistical support for owners who like to organise their own plans. Pick the home whose service matches how you like to holiday.
What owners usually arrange themselves
Flights (many homes can coordinate transfers), and longer multi-stop trips, which a dedicated travel adviser handles best.
The arrival-experience standard
A well-managed fractional property delivers a hotel-equivalent arrival experience. The home is cleaned to high standard; supplies are stocked; the welcome pack is current; any pre-requested grocery stocking is in place; the property manager is contactable for any immediate issues. You walk in and your holiday begins.
How to verify concierge quality before purchase
Three checks. First, look at recent owner reviews or testimonials where available. Second, on a property viewing, ask to meet the on-property manager (concierge quality often flows from this person). Third, ask the owner-services team how they handle common requests.
What buyers should ask about concierge
Four questions. What is included as standard in the annual fee? What is the menu of paid extras and typical pricing? How quickly are standard requests handled (e.g. a restaurant reservation)? Who is the on-property concierge contact and how long have they been in role?
Where to find listings with strong concierge
Co-Ownership Property's selection includes homes whose concierge standards are documented.
Further reading
Get in Touch
Speak to an expert
Tell us what you're looking for and we'll be in touch.